This Privacy Policy statement details what information we collect, when we collect it, why we collect it, and how we treat your information. It also outlines the conditions under which we may disclose it to others.
Personal Data Collection
Why do we collect personal data?
We collect and use personal data to optimise your experience with ProTraining, and to help us perform direct sales, marketing, and customer service.
When do we collect personal data?
We collect personal data about you when you interact with us. This may be in person, by phone, or through physical letters and / or documents. It also includes interaction via online channels (our websites, email, or social media channels).
What personal data do we collect?
We collect name, phone number, title and email address, in addition to your company’s name and contact information.
We may also collect feedback, comments and questions received from you during our service-related communication and activities. This can include emails, phone calls, documents, and meetings.
We may collect IP-address and actions taken on our websites.
If you upload photos or videos, add posts or comments, etc. on our social media sites, the information can be read by anyone with access to the these sites and used for purposes over which ProTraining or you have no control. Therefore, ProTraining is not responsible for any information you submit to our social media sites.
How long do we keep your personal data?
We store personal data for as long as we find it necessary to fulfil the purpose for which the personal data was collected, while also considering our need to answer your queries or resolve possible problems, to comply with legal requirements under applicable laws, to attend to any legal claims/complaints, and for safeguarding purposes.
This means that we may retain your personal data for a reasonable period of time after your last interaction with us. When the personal data that we have collected is no longer required, we will delete it in a secure manner. We may process data for statistical purposes, but in such cases, your data will be anonymous.
What is our legal basis for collecting personal data?
Collecting personal data based on consents
The collection of personal data based on consent from the data subject will be done by using “Consent Forms” that will store documentation related to the consent given by the individual. Individual consents will always be stored and documented in our systems.
Collecting personal data based on contracts
We use personal information for fulfilling our obligations related to contracts and agreements with customers, partners and suppliers.
Collecting personal data based on legitimate interest
We may use personal data if it is considered to be of legitimate interest, and if the privacy interests of the data subjects do not override this interest. Normally, to establish the legal basis for data collection, an assessment has been made during which a mutual interest between ProTraining and the individual person has been identified. This legal basis is primarily related to our sales and marketing purposes. We will always inform individuals about their privacy rights and the purpose for collecting personal data.
Personal Data Use
We may use your personal data for the following purposes:
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To reply to web forms you have completed on our ProTraining website
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To carry out direct sales activities in cases where legitimate and mutual interest has been established.
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To send you information about the products and services that you have purchased from us.
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To provide you with relevant information about a course or event you have booked with us.
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To follow up on requests we have received directly via emails or phone calls.
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To carry out contractual obligations relating to your booking. This may incorporate booking confirmation, invoicing and payment, venue details, reminders, and similar.
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To notify our clients when their certification is due for renewal
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To ask for feedback about your experience with our services and products.
Security
We take precautions to protect your information. When you submit sensitive information via our website, your information is protected both online and offline.
Links
Our websites contain links to other sites. We strive to ensure that the sites we link to are relevant and uphold stringent privacy policies. We are not responsible for the content or privacy practices of such other sites.
We encourage you to be vigilant when leaving our site and to read the privacy statements of any other site that collects personally identifiable information.
Your Rights to Your Personal Data
You have the following rights with respect to your personal data:
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The right to request a copy of the personal data that ProTraining holds about you.
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The right to request that ProTraining corrects your personal data if inaccurate or out of date.
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The right to request that your personal data is deleted when it is no longer necessary for ProTraining to retain such data.
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The right to withdraw any consent to personal data processing at any time. For example, your consent to receive e-marketing communications: If you want to withdraw your consent to e-marketing, please make use of the link to manage your subscriptions included in our communication. Please note that you may still receive system messages and administrative communications from ProTraining such as order confirmations, system messages and notifications about upcoming courses on which you are registered.
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The right to request that ProTraining provides you with your personal data and, if possible, to pass on this information directly (in a portable format) to another data controller when the processing is based on consent or contract.
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The right to request a restriction on further data processing, in case there is a dispute in relation to the accuracy or processing of your personal data.
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The right to object to the processing of personal data, in case data processing has been based on legitimate interest and/or direct marketing.
Contacting Us
Questions
If you have any questions about our privacy policy, your rights, or how we use your information, please don’t hesitate to get in touch with our Data Protection Officer by email at This email address is being protected from spambots. You need JavaScript enabled to view it.
